Salesforce Launches AI-Native Email Composer with Real-Time Personalisation
Salesforce unveiled an AI-native email composition tool within Marketing Cloud that generates personalised email content in real time based on individual recipient behaviour, purchase history, and engagement patterns. Unlike previous template-based approaches, the system creates unique subject lines, body copy, and calls to action for each recipient. Early beta results show a 34% improvement in open rates and 28% increase in click-through rates compared to traditional segmented campaigns. The tool integrates with Einstein AI and supports A/B testing of AI-generated variants.